Subscription & billing

You manage your subscription entirely yourself — transparent, cancellable monthly, no sales call required.

Trial

Every new tenant starts with 14 days of full functionality — no credit card. The remaining time is shown in the app. After expiry, access is paused; your data remains fully intact, and access is restored immediately once a subscription is taken out.

Before your trial ends, Contrixt automatically reminds all administrators by email and in-app notification — 7 days and 1 day before the end date — with a direct link to plan selection. When you switch to a plan, all your data and settings remain fully intact.

What your plan determines

Your plan defines which features are enabled for your tenant and how many active users you can create. The current feature set per plan is shown on the pricing page and in the overview under Administration → Subscription & billing.

• Features not included in your plan show a hint with an upgrade option in the app — your data is always preserved and becomes visible again immediately after an upgrade.
• Once the user limit is reached, new users can only be created after deactivating a user or upgrading the plan. User management shows the current usage.
• During the trial, the full feature set applies with no user limit.

Choosing & managing a plan

Under Administration → Subscription & billing:

1. Choose a plan — Starter, Professional or Enterprise (monthly, plus VAT). Payment runs via Stripe (credit card, SEPA depending on availability).
2. Complete payment in the Stripe checkout — the subscription is usually active within seconds.
3. For everything else, open Manage invoices & payment methods: download invoices, change payment method, switch plan, cancel — all self-service in the Stripe customer portal.

How to verify it works: The page shows your plan with the status active under Current status.

Cancellation & data

• All plans are cancellable monthly, directly in the customer portal.
• Export your data as CSV at any time (budgets, bookings, audit log) — also before cancelling.
• After the contract ends, data is retained for 90 days (in case you return) and then deleted completely.

Who may do this?

Subscription management is reserved for administrators. Invoice recipients and payment details are managed in the Stripe customer portal.