Support & tickets
Questions, issues or requests go straight from the app to the Contrixt team — as a support ticket with a traceable conversation and a notification for every reply.
Opening a ticket
- Open Support in the side menu.
- Enter a subject and message — describe your request as specifically as possible — and click Open ticket.
- The ticket receives a number (e.g.
CX-42) and the status Open.
Every signed-in user can open tickets. You see your own tickets; tenant administrators see all tickets of the company.
The help menu (question mark in the top right) shows the currently installed version at the bottom — please include it when you get in touch.
The conversation
Each ticket is a conversation: your messages and the replies from Contrixt support appear chronologically in the ticket. Reply directly in the ticket via Send reply — as long as it isn't closed.
| Status | Meaning |
|---|---|
| Open | Waiting for a support reply |
| In progress | Support is actively working on your request |
| Answered | Support replied — your turn |
| Closed | Case finished; open a new ticket if needed |
Notification
As soon as support replies you receive an in-app notification (bell) with a direct link into the ticket — and, if email delivery is configured, an email as well.
Contact without an account (website)
Prospects without a Contrixt account reach us via the contact form on contrixt.com. These requests are also handled as tickets: the sender receives a confirmation with a ticket number, replies arrive by email — and replying to that email automatically attaches the message to the same ticket.